Refund policy

Refund Policy

At Go Fresh, we want you to feel confident every time you order. Because Go Fresh Minis are a disposable, single-use oral hygiene product, we handle returns a little differently than a typical retail item — here's exactly how it works.

Hygiene Products & Opened Packs

For health and safety reasons, we can't accept returns or exchanges on any pack that has been opened or used. This is standard practice for disposable hygiene products and helps us guarantee that every Go Fresh Mini you receive is sealed, sanitary, and untouched.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or isn't what you ordered, we'll make it right — no questions asked.

Contact us within 48 hours of delivery at gofreshcoeg@gmail.com or via Instagram @getgofresh
Include your order number and a photo of the issue
We'll send a replacement pack or issue a full refund, your choice

Unopened Packs

If a pack arrives sealed and unopened and you've simply changed your mind, you can request a return within 7 days of delivery. The pack must be unopened, in its original packaging, and in resellable condition. The customer is responsible for return shipping costs in this case. If the item was damaged or defective due to an error on our end, Go Fresh covers the return shipping cost instead.

Refunds

Once your return is received and inspected, we'll notify you of the approval status. We currently only accept Cash on Delivery, so approved refunds are issued via bank transfer within 5–10 business days. Once online payment methods (Apple Pay and others) become available, refunds for those orders will be issued to the original payment method instead.

Order Cancellations

Orders can be cancelled free of charge before they're picked up for shipping. Once an order has shipped with our delivery partner, it can no longer be cancelled, but the standard return process above still applies.